Question 1

Where is your jewellery made?

Accepted Answer

All of our pieces are lovingly handcrafted in the UK and Spain, inspired by the beauty of the sea and coastlines. Each design is unique and made with care.

Question 2

What materials do you use?

Accepted Answer

We use high-quality materials including sterling silver, stainless steel, natural shells, sea glass, and other coastal treasures. If you have specific material allergies or concerns, feel free to contact us before ordering.

Question 3

Do you take custom orders?

Accepted Answer

Yes! We love creating custom pieces. Whether it’s for a special gift, bridal party, or personal keepsake, just drop us a message and we’ll do our best to bring your idea to life.

Question 4

How long will my order take to arrive?

Accepted Answer

We aim to ship all orders within 3 working days. UK delivery usually takes 2–4 business days after dispatch. International shipping times may vary depending on location.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide! Shipping costs and delivery times will be shown at checkout. Please note that international orders may be subject to customs fees.

Question 6

Can I return or exchange my order?

Accepted Answer

We accept returns within 7 days of delivery for unused items in original condition. Please contact us to arrange a return. Custom pieces are non-refundable unless faulty.

Question 7

What if my item arrives damaged?

Accepted Answer

We’re so sorry if that happens! Please contact us within 48 hours of delivery with photos, and we’ll make it right — whether that means a replacement or refund.

Question 8

How do I care for my jewellery?

Accepted Answer

To keep your jewellery looking its best:
Avoid contact with salt water, perfumes, and lotions.
Store in a dry place, ideally in a pouch or jewellery box.
Clean gently with a soft damp cloth.

Question 9

Can I include a gift message or gift wrap?

Accepted Answer

Absolutely! All of our pieces come beautifully packaged and ready to gift. You can add a personalised message during checkout.

Question 10

Where can I follow you or see your latest designs?

Accepted Answer

Follow us on Instagram and Facebook to see our latest designs, behind-the-scenes, and coastal inspiration. Don’t forget to tag us in your photos @seashorefootprints

Natural Gem Jewellery

Frequently asked questions